General Terms & Conditions
Version 03/21/2024
Welcome to Ayo Pergi Tours. By booking a tour with us, you’re agreeing to the terms and conditions outlined below, designed to ensure a smooth and enjoyable experience for all our clients.
1. Agreement
By engaging with Ayo Pergi Tours, you acknowledge and accept these terms, creating a binding agreement. If you disagree with any part of these terms, you may not be able to access our services.
2. Booking and Payment
2.1 Reservations are exclusively online, ensuring security and efficiency.
2.2 Booking Requests must be filled out on our website to specify your travel needs and preferences.
2.3 Payment for your booking is required through our secure portal to confirm your reservation.
2.4 Confirmation and Itinerary will be emailed to you, providing detailed information about your trip.
3. Financial Terms
3.1 Confirmation of your booking requires full payment within 1 hour of the reservation period.
3.2 Cancellation due to non-payment will result in automatic booking cancellation.
3.3 Payment Methods include major credit cards, debit cards, and selected digital payment options.
4. Cancellations and Adjustments
4.1 Refunds are available for cancellations made more than 24 hours before the tour’s scheduled start.
4.2 Non-refundable policy applies to cancellations made less than 24 hours before the tour.
4.3 Cancellation Notice should be sent via email.
4.4 Adjustments by Provider may occur due to unforeseen circumstances, with tours subject to modification or cancellation.
4.5 Options for Clients affected by changes include full refunds or alternative tour arrangements.
5. Privacy Statement
For details on how we handle your personal data in compliance with the EU General Data Protection Regulation (GDPR), please see our Privacy Policy under the Privacy tab on our website.”
6. Legal Compliance
6.1 Applicable Law: Our terms and services are governed by the laws of Indonesia, interpreted within the legal framework of the EU where applicable.
6.2 Liability in Uncontrollable Events is limited, acknowledging the impact of force majeure.
6.3 Severability: Invalid terms do not affect the validity of others.
6.4 Amendments: We reserve the right to update these terms as necessary.
7. Liability
Liability of Ayo Pergi Tours for indirect damages caused by force majeure or other uncontrollable events is capped at the amount the client has paid for the tour. This limitation applies to circumstances outside the reasonable control of Ayo Pergi Tours, including but not limited to natural disasters, acts of terrorism, and public health emergencies.
8. Damages
Clients are liable for any damages inflicted on properties, vehicles, equipment, or assets belonging to Ayo Pergi Tours or its affiliates during the tour. Clients will be invoiced for the cost of repairs or replacement of the damaged items. This policy ensures accountability and encourages the responsible use of provided facilities and equipment.
9. Pets
Pets are not allowed, except for service animals with prior arrangement and proper documentation.
10. Acknowledgement of Risk
Clients formally acknowledge and accept the inherent risks involved in travel and adventure activities, which may include personal injury, illness, and property loss. Engagement with Ayo Pergi Tours signifies the client’s informed consent to partake in activities with known risks, under their own volition.
11. Termination
Ayo Pergi Tours retains the authority to cancel tours for reasons including, but not limited to, insufficient participation, natural disasters, or political unrest. Affected clients will be provided with options for rescheduling or receiving refunds. Furthermore, Ayo Pergi Tours reserves the right to terminate services without refund for clients whose conduct is deemed unsafe or unlawful, at the discretion of Ayo Pergi Tours.
12. Health and Safety
Ayo Pergi Tours enforces strict health and safety protocols to safeguard the health of clients and employees. Clients are obligated to comply with all safety measures, including the use of personal protective equipment and adherence to social distancing guidelines. Failure to comply with these protocols may result in exclusion from activities or tour termination.
13. Insurance
Clients must have comprehensive travel insurance, including emergency medical evacuation and repatriation, with proof required before tour commencement.
14. Environmental and Cultural Respect
We encourage sustainable practices and respect towards local customs and environments.
15. Media Consent
By participating, clients agree to the use of their images in promotional materials, subject to opt-out provisions for commercial photography.
16. Complaints
Concerns should be addressed immediately to ensure satisfaction, with a formal procedure for unresolved issues.
17. Special Requirements
Please inform us of any special needs or requirements at the time of booking.
18. Participation Requirements
Specific tours may have age, fitness, or health prerequisites.
19. Intellectual Property
Tour materials are protected under copyright laws, intended for personal use only.
Adjustments and Grace Periods:
We provide grace periods for corrections or adjustments before imposing any consequences for service deviations. These periods allow for rectifications before penalties or changes are applied, as detailed in the relevant sections.
By booking with Ayo Pergi Tours, you acknowledge and agree to these terms, ensuring a transparent and informed travel experience. For any questions or further clarification, please reach out to us before finalising your booking.
1. Privacy and Data Protection
Version 03/21/2024
1.1 Commitment to Privacy: At Ayo Pergi Tours, we prioritize the privacy and security of our clients’ personal information above all. Complying with the European Union’s General Data Protection Regulation (GDPR) and applicable local privacy laws, we ensure the integrity and confidentiality of your personal data. Our Privacy Policy, accessible on our website, details our practices related to the collection, use, storage, and protection of your personal information.
1.2 Collection of Personal Data: Personal data is collected directly from our clients through the booking platform, customer service interactions, and other communication means. This includes names, contact details, payment information, travel preferences, and any special requirements or preferences communicated to us for the purpose of enhancing your travel experience.
1.3 Purpose of Data Processing: The processing of your personal data is aimed at delivering the travel services you have requested. This encompasses booking management, customization of itineraries, payment processing, and provision of customer support. Additionally, with your explicit consent, we may use your information for sending marketing communications.
1.4 Data Sharing and Transfer: Ayo Pergi Tours does not share your personal data with third-party service providers, partners, or external entities. We handle all personal information internally to provide and enhance our travel services. Furthermore, we do not engage in international data transfers, ensuring your data is processed and stored within jurisdictions adhering to the GDPR and relevant privacy regulations.
1.5 Data Security: We adopt advanced technical and organizational measures to safeguard personal data against unauthorized access, alteration, loss, or destruction. Our security protocols are regularly updated in response to new challenges and technological advancements.
1.6 Data Retention: Personal data is kept for the period necessary to fulfill the services requested, comply with our legal obligations, resolve disputes, and enforce our agreements.
1.7 Your Rights: As per GDPR, you hold rights to access, correct, delete, or restrict the processing of your personal data, object to its processing, and request data portability. Consent can be withdrawn at any time for processes dependent on consent.
1.8 Exercising Your Rights: To exercise your GDPR rights, please contact us directly via email at [insert contact email] or call our customer service at [insert contact number]. We are dedicated to promptly addressing your requests and assisting you in accordance with GDPR and applicable laws. For any questions regarding our data processing practices, feel free to reach out.
1.9 Changes to Our Privacy Policy: Our Privacy Policy may be updated to reflect changes in legal requirements, our practices, or technology enhancements. Significant changes will be communicated through our website or directly to you, as appropriate.
1.10 Contacting Us: Should you have any questions or concerns about our privacy practices, please do not hesitate to contact us at [insert contact email]. We value your privacy and are committed to addressing any concerns to your satisfaction.